VeriFone, Inc., along with its subsidiaries worldwide (collectively referred to as “Verifone”, “we”, or “our”), respect your privacy and is committed to safeguarding your right to privacy and your personal data. This Privacy Notice is designed to inform you about how we handle your personal data when you use our products, services, and platforms (collectively referred to as “Services”). Where applicable, this Privacy Notice will be supplemented by specific provisions outlined in the 'Country Specific Notices' section.
If you have any questions about this Privacy Notice, please see the contact information at the bottom of this page.
For detailed information on our GDPR Privacy Policy for UK and European Economic Area (EEA), please use the link provided in the left-hand menu. Similarly, our CPRA Privacy Policy can be accessed via a dedicated link in the same menu. If you are looking for other country specific privacy notices,please select the applicable Privacy Notice from the listin the left menu for easy navigation.
Contents
- Information we may Collect
- How We Use Your Information
- Legal Basis for Processing Personal Information
- Information We Share
- How We Protect Personal Information
- Data Retention
- Your Rights and Choices
- Unsubscribe from Our Mailing Lists
- Links to Other Websites
- International Transfers
- Change to the Privacy Notice and Contact Details
Information we may Collect
Personal Information you provide to us when you:- Visit our website;
- Complete a form on our website;
- Contact us by email, telephone, mail, or other means;
- Request a quotation, support, downloads, or information;
- Purchase a product, service or solution;
- Create or manage an account;
- Register or activate a device (e.g., payment terminal);
- Apply for financing or commercial credit;
- Register for events, webinars or services;
- Subscribe to newsletters, event notices, or information materials;
- Participate in surveys, webinars, contests, or other promotional activities;
- Visit our website.
- Financial information (e.g., credit or payment card number, bank account number, billing address);
- Identification data and documents (e.g., photo, passport, driver's license, national ID);
- Demographic information (e.g., birthdate).
The types of personal information we may collect will generally be apparent to you at the time you provide it, and may include:- Identifiers (e.g., name);
- Postal address, email address, phone number;
- Professional or employment-related information (e.g., job title, company, and industry you work in)
- Online identifiers, including login credentials (e.g., user name);
If you choose to participate in one of our online surveys, which we conduct to better understand the needs of our customers, we may request additional categories of personal information from you.
Information we collect automatically
In addition to the personal information you provide us, our web servers automatically collect certain internet and electronic network activity information. This includes the domain names of all visitors to the Verifone website, and we also use third-party web analytics services that may collect information like your IP address, browser type, operating system, device identifier, geographical area, referring URLs, and other technical information through the use of cookies and similar tracking technology. In some countries or locations (e.g., California), some of this information may be considered personal information under applicable data protection laws.
Collecting this information enables us to better understand the visitors who come to our websites, where they come from, and what content on our Sites is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Sites to our visitors. Some of this information may be collected using cookies and similar tracking technology. You can set your browser to block, delete previously-stored cookies, or alert you about these cookies, but some parts of the site may become inaccessible or will not function properly. For more information, please see our Cookie Policy here.
Information we collect from third parties
From time to time, we may receive personal information about you from third party sources (including resellers, distributors, banks, credit agencies, risk management service providers, couriers, identify verification, and other third parties that sell, service or support Verifone products or solutions), but only where these third-parties are legally permitted or required to disclose your personal information to us. The types of information we may collect from third parties include identifiers and contact details, billing information, business history, business registration, and delivery details. We use the information we receive from these third-parties to provide the requested product, service or solution.
How We Use Your Information
In general, we will use the personal information we collect from you only for the purposes described in this Privacy Notice or for similarly compatible purposes, or for purposes that we explain to you at the time we collect your personal information.
In particular, we will use your personal information for our legitimate business and commercial purposes, including to:
- Provide the products, services, or solutions you purchase, to carry out the terms of our agreements with you and to manage our business relationship (e.g., processing and fulfilling orders and transactions);
- Maintain and service your account (including activating, registering or updating products you have purchased from us, e.g., payment terminal);
- Provide customer service (including sending important notices regarding our terms, conditions and policies; informing you of upcoming events, updates, news and the latest product, service, solution and other offerings where this is in accordance with your communications preferences);
- Improve, upgrade and enhance our service (including developing new products and services and analyzing our products);
- Conduct auditing and due diligence (including credit reference checks, identity verification and other financial due diligence);
- Perform accounting, auditing, billing reconciliation and collection and other internal business functions;
- Undertake internal research for technological development (including performing data analysis and processing, market and consumer research, customer satisfaction research, trend analysis, financial analysis);
- Undertake activities to verify and maintain the quality and safety of our products, services and solutions;
- Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity (including protecting against fraud and other unlawful activity, claims and other liabilities; establishing, exercising and defending legal rights; to comply with our legal and regulatory obligations under applicable law; and maintaining the physical security of our premises and electronic security);
- Operate and manage our websites and perform debugging to identify and repair errors;
- To comply with legal and regulatory obligations, not limited to complaints handling; and
- Other short-term transient use.
We may also use your information in an anonymized, de-identified or aggregated manner that does not enable identification of any individual customer to evaluate and improve our offerings.
Legal Basis for Processing Personal Information
We use your personal information only when we have a valid legal basis to do so. Our legal basis for collecting and using personal information will depend on the personal information concerned, the circumstance, the specific purpose for which we collected or requested it, and the applicable jurisdiction (e.g., place of collection).
However, we will normally collect personal information from you only where:
- we have your consent to do so;
- we need the personal information to provide payment terms, to provide a product, service, or solution or to perform a contract or agreement with you or to take steps at your request before entering into such a contract;
- we need to protect your vital interests or those of other persons; we
- we need to comply with legal obligations such as anti-money laundering and counter-terrorist financing legislation. In such situations, we may use and process personal data about you from publicly available sources, credit reference or fraud prevention agencies or check data against government sanction lists, either directly, or using identity verification providers or due diligence and screening information providers, as necessary to confirm your identity and prevent fraudulent activities and money laundering; or
- we believe the processing is in our or others’ legitimate interests, taking into consideration your own interests and rights (unless we have your consent or are otherwise required or permitted to by law).
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If you have questions about or need further information concerning the legal basis on which we collect or use your personal information, please contact us using the contact details provided below.
Information We Share
We may disclose your personal information to the following categories of recipients, including for the business purposes described above:
- To the Verifone group of companies, third-party services providers and partners who provide data processing services to us or who otherwise process personal information for purposes that are described in this Privacy Notice or as communicated to you when we collect your personal information. Service providers and partners include repair or installation, banks, helpdesk, anti-fraud services, credit agencies, risk management service providers, resellers or distributors, debt-collection agencies, couriers, contract manufacturers, and product suppliers. A list of countries where Verifone personnel may process such personal information is available here.
- To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
- In connection with any proposed purchase, merger, reorganization, acquisition, dissolution or liquidation of any part of our business, provided that we inform the third party that it must use your personal information only for the purposes disclosed in this Privacy Notice; and
- To any other person with your specific consent to the disclosure.
In particular, we may disclose the following categories of personal information for our business purposes as described in this Privacy Notice:
- Identifiers (e.g., name);
- Postal address, email address, telephone number;
- Professional or employment-related information (e.g., job title)
- Online identifiers, including login credentials (e.g., user name);
- Financial information (e.g., credit or payment card number, bank account number, billing address);
- Identification data and documents (e.g., photo, passport, driver's license, national ID);
- Demographic information (e.g., birthdate).
Please note that we do not sell your personal information to third parties.
How We Protect Personal Information
We take data protection and privacy seriously. We maintain appropriate organizational, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Because submissions of information over the Internet are never entirely secure, we cannot guarantee the security of information you submit via the Internet and such submissions are made at your own risk.
Data Retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service or solution or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Rights and Choices
Your rights and choices with respect to your personal information will depend on the applicable law of your jurisdiction. Depending on the jurisdiction, you may have the right to request access to personal information that we hold about you by filling out the Personal Information Rights Request Form.
We will provide access to your information in the form you want it where it’s reasonable and practical and does not adversely impact the privacy rights of others. If meeting your request requires a significant amount of resources, we may charge a small fee to cover our costs when giving you access, but we’ll always check with you first.
Please contact us if your contact details change or if you think we hold incorrect information about you. Where we agree that the information needs to be corrected, we will update it. If we do not agree, you can request that we make a record of your correction request with the relevant information.
It is important to note that these and other rights are jurisdiction-specific and may depend on other factors.
How to exercise these rights
You can request access to or deletion of your personal information or the personal information of your household by submitting a request to us by email at: privacy@verifone.com or calling us at: 1.800. Verifone (837.4366). To protect the security of your personal information, we will require you to provide us with identifying information for you or your household such as email address, telephone number, a description of the product or service you purchased or inquired about, and/or other information that we can match with the personal information we have collected about you or your household to verify your identities.
You may use an authorized agent to request access to or deletion of your personal information or the personal information of your household. We will require your authorized agent to provide us with either (1) a power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your personal information on behalf of you or your household. Further, we will require you or your authorized agent to provide us with identifying information to verify your identity and/or the identities or your household members.
Nevada residents
You have the right to direct us not to sell certain personally identifiable information that we collect about you on our websites or other online services by emailing us at privacy@verifone.com. This information includes: your first name or first initial and last name in combination with your social security number; driver’s license number, driver authorization card number or identification card number; account number, credit card number or debit card number, in combination with any required security code, access code or password that would permit access to your financial account; user name, unique identifier or electronic mail address in combination with a password, access code or security question and answer that would permit access to an online account.
Additionally, you may review and request that we change the personally identifiable information that we collect about you on our websites or other online services by emailing us at privacy@verifone.com.
Our service providers and other third parties may collect personally identifiable information about your online activities over time and across different internet websites or online services when you use our websites or online services.
Unsubscribe from Our Mailing Lists
You also have the right to opt-out of marketing communications we send you at any time. You can do so by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.
Links to Other Websites
Our wesites may contain links to third-party sites. We are not responsible for the content or the privacy practices employed by other sites.
International Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).
For example, our website servers are located in the United States and our third-party service providers and affiliates operate around the world. This means that when we collect your personal information we may process it in any of these locations. A list of countries where Verifone personnel may process such personal information is available here.
However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with applicable law and this Privacy Notice.
Change to the Privacy Notice and Contact Details
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. You can see when this Privacy Notice was last updated at the top of this page.
If you are a cardholder or consumer that has used one of our terminals at a point of sale and would like information on payment processing, please contact the merchant/retailer directly.
If you have any questions about this Privacy Notice, please contact us at:
VeriFone Systems, Inc.
Attn: Legal Department
2744 N. University Drive
Coral Springs, FL 33065
United States
You may also contact our Data Protection Officer at privacy@Verifone.com.