This video does not contain audio

Get More From Your Device

Tap into your device’s true potential and maximise uptime with support from our Device Services. From inventory and logistics to repair and replacement, we’re here as your operational infrastructure support line.

Asian Man with packages delivered in-home

This video does not contain audio

Keeping Your Business Up and Running at Its Peak

Avoid the common device pitfalls with a single source provider that understands your needs before, during and after each sale.
people device services woman at table

Service Options that Fit Your Business Needs – Offsite to On-Site

Never miss an opportunity. While our industry-leading portfolio of devices are as rugged as they are reliable, if a problem does arise, we know getting you an immediate replacement is critical.

Inventory Management, Kitting and Logistics. Rest easy knowing that your inventory is accurate and available at a moment's notice, from the kitting process right through to packaging and shipping.

Priority Exchange. Take advantage of our fast overnight service to avoid downtime. Combined with our repair and field services, we help you resolve any issues and minimise disruptions to your business.

Whether by land, sea or air, our robust and resilient supply chain is constantly on the move, providing fast and efficient service to keep your business running. Our network of desks, depots and warehouses around the world has you covered wherever your business may take you. 

 

Image
overhead picture of barista counter and patrons

Let Us Help You Simplify Your Day

Your day-to-day operations are busy enough without worrying about payment devices. We get that. Our Device Services help ensure your devices are always ready when you need them, configured how you want them and ready to get to work, right out of the box. Here are a few ways we help you simplify your business and operate smoothly.

  • Inventory management and configuration

    We ensure the products you need are available and our teams prepare shipments based on the configuration you specify. These can include software, spare cables, specific labeling, accessories and any other pre-defined parameters you set.

  • Keep your business covered from every angle

    Choose from robust remote and onsite service. If you need a replacement unit, our Priority Exchange program can deliver one overnight,  loaded and kitted to your configuration. Our repair services are performed to the highest standards, ensuring your devices return to you in perfect order. And with a vast fleet of certified contractors in the field, you'll always have onsite support when you need it – from rollouts and installs to on-site replacements and repairs.  

Image
Man in repair depot warehouse
Support Services Tailored to Your Business
Image
small business restaurant owner

Create your personalised payment experience

Conveniently order the perfect payment device loaded with the software and services you need from a single safe location using Verifone Boarding Services. It’s easy to choose the payment devices, services and features that support your business model and create revenue building opportunities

Create your personalised payment experience

Conveniently order the perfect payment device loaded with the software and services you need from a single safe location using Verifone Boarding Services. It’s easy to choose the payment devices, services and features that support your business model and create revenue building opportunities

Image
environmental-ecommerce-api-call-center-workstation

Oversee your entire device estate through a single sign-on

Gain complete control of your estate with end-to-end management tools to organise, manage and monitor devices through Device Managementt. You’ll enjoy rapid deployment of new payment technologies, all from a central location that connects your devices locally, regionally or globally.

Oversee your entire device estate through a single sign-on

Gain complete control of your estate with end-to-end management tools to organise, manage and monitor devices through Device Managementt. You’ll enjoy rapid deployment of new payment technologies, all from a central location that connects your devices locally, regionally or globally.

Image
Store worker talking phone

Customer-centered support

Your own business has taught you how much customer support matters. We understand, too. Our highly trained Customer Support representatives provide help when you need it in over 20 languages. And our intuitive self-service web portals allow you to track an order or repair status, view report logs, and more on a centralised platform - anywhere and anytime.

Customer-centered support

Your own business has taught you how much customer support matters. We understand, too. Our highly trained Customer Support representatives provide help when you need it in over 20 languages. And our intuitive self-service web portals allow you to track an order or repair status, view report logs, and more on a centralised platform - anywhere and anytime.

Image
Smiley pictogram white

What are you waiting for? Get started today.

Connecting Your In-Store Business with Your Online Shop

You don’t need without extensive web development to integrate our online checkouts. Get your site up and running quickly while we ensure your transactional data is secure from the backend.

  • Verifone Central

    Our intuitive portal is connected to our powerful analytics and reporting tool, helping you better understand and manage your business.

    Learn more
{
  "amount": 74.55,
  "currency_code": "EUR",
  "entity_id": "{{entity_id}}",
  "configurations": {
    "{{payment_method}}": {
      // varies per payment_method
    }
  },
  "merchant_reference": "SNL-9999",
  "return_url": "{{merchant_return_url}}",
  "interaction_type": "IFRAME"
}
How It Works
Step 1
Select services

Select the list of services you would like to add to support your business.

Step 2
Build configuration

Build your software features package, add accessories, documentation or any additional components you'd like to include in your configuration. 

Step 3
We'll take it from there

Using your established parameters, we will have your shipments built to your specifications and delivered to their destination – new, repaired or replacement devices –  as ordered and on time.

Image
Smiley pictogram black 1

Get a free expert consultation.

Good consultation takes time. Our team of experts is here to help.

Frequently Asked Questions

Image
Young woman using mobile and listening to music
  • If I add new features later on, like APMs for example, can those be included in my configuration?

    Absolutely. You can add new features to your configuration at any time, with new, repaired and replacement devices all be loaded with the new set of software files. Visit our Device Management services section to learn about deploying new configurations to your existing estate.

  • Can I include a company-specific document?

    You certainly can. Documents that you provide us are easily added as part of the kitting process. These can include welcome letters, company contact details and specific use instructions tied to your business model.

  • Do you have any solutions that can help protect my business from fraud?

    We do. We’re fully aware of the threat that fraud poses to business and we're here to help you fight – and prevent – fraudulent activity. Check out our Fraud Management and Compliance page to learn more.

  • Where can I read about Verifone's device warranty?

    You can learn more about our device warranty by visiting our Legal Terms & Conditions web page.

Image
Check 3

We'll help you choose the right solution.

Good consultation takes time. Our team of experts will happily discuss your needs.