Your all-in-one resource for enhanced Petroleum and Convenience Retail operations, including important contact information, support resources, FAQs and more.

Click a link below and jump directly to that section.

Formerly known as Annual Software Maintenance (ASM), now expanded with more value!

Verifone Site Solution License is your ticket to seamless software integration and smoother business operations. Enrollment in Site Solution is an all-access pass to a comprehensive solution package that goes beyond the traditional to offer you access to critical software and software enhancements, C-Site Management, Self-Checkout and level 1 help desk and support – basically, everything that fuels petroleum and convenience store success at the point of sale!

With Site Solution, reap the benefits to keep your business thriving:

• Point of Sale Software: Verifone’s award winning POS software. Explore innovative additions like TruAge support and many more.
• Self-Checkout Software: Included in your license! Turn your C18 POS system into a self-checkout station to boost in-store efficiency.
• C-Site Management: Manage your operations efficiently with our powerful solution.
• Software Maintenance and Compliance Updates: Ensure seamless performance and compliance.
• 24-7-365 Help Desk Support: Access expert assistance whenever you need it.
• Remote Software Delivery- Schedule remote Commander upgrades remotely reducing expensive truck rolls.

We simplify software deployment, certification and ongoing maintenance, ensuring that your POS workstations, site controllers and payment devices are always equipped with the most up-to-date features and functionality. This streamlined integration keeps your business compliant and secure with a full view of Verifone’s product roadmap. With a Site Solution License, empower your business to prepare for and leverage new features on the horizon.

Enrollment is Easy

Subscribe to Verifone Site Solutions through major oil brands, authorized distributors or directly with Verifone. Once enrolled you’ll gain access to:

• Software installation, upgrade and reloads
• Remote assistance for prompt issue resolution

Work with your Regional Service Manager to determine if you are eligible or submit an email request directly to  i.VFI_SupportServ@SMOKESTACK.VERIFONE.com.

Stay Covered with Verifone Site Solutions

To maintain uninterrupted access to all the benefits of our site solution license, it's crucial to stay covered. A lapse fee of $40/month applies, payable before renewal. If circumstances, such as a change of ownership or POS brand, lead to a lapse, operators can apply for a waiver through their Regional Service Manager.

While our Site Solution has replaced our ASM program, some POS messages may still reference “ASM” instead of “Site Solution.” Below are some common POS messages and what they mean:

Your Site Solution subscription has expired, and the grace period has begun. Renew your subscription before the date listed at the bottom of your POS message to avoid lapse fees. You can renew your subscription before the grace period ends by visiting the Verifone eStore.

Your Site Solution subscription will expire soon. Renew your subscription before it lapses to avoid additional fees. You can renew your subscription before it expires by visiting the Verifone eStore.

Your Site Solution subscription has expired, and the grace period has also expired. Allowing your license to lapse fully will disable Site Solution functionality for your site.

To resolve any lapse fees on your account and renew your subscription, visit the Verifone eStore.

How do I enroll a new system with Verifone Site Solution?

For new Site Solution installs are typically acquired through the user’s major oil brand, distributor, or installer. If your location has already received a Verifone Service ID, you can purchase the subscription directly at: https://estore.verifone.com.

How can I renew my Site Solution Subscription?

If your subscription has not expired yet, you are still within the grace period, or lapse fees have been accrued on your account, you can pay fees and renew your license by visiting: https://estore.verifone.com.

I need help with Instant Enrollment Fees.

We’re here to help! If a pre-registration is completed on the site at least 72 hours in advance, there’s no Instant Enrollment fee.

If you need immediate service activation, a $250 Instant Enrollment fee will be charged to expedite service activation for that same day.

If you have additional questions regarding Instant Enrollment, please email us at sitesolution@verifone.com.

Lapse fees are an administrative charge applied monthly to locations that allow their Site Solution (formerly ASM) coverage to expire. Please note:

• Lapse fees accrue at a rate of $120 per month, assessed on the 14th of every month without active coverage.
• Renewals (and other related services) cannot be purchased until lapse fees are cleared from your account in full.
• A lapse fee is charged if no current contract is in place. Customers can contact their Verifone distributor to purchase services and pay the lapse fee. All end users may purchase services at https://estore.verifone.com and they will be charged the lapse fee automatically.

Can I waive a lapse fee?

While rare, in certain cases lapse fees may be reviewed and waived. To determine if you are eligible for a lapse fee waiver, contact your Regional Service Manager or submit an email request directly to sitesolution@verifone.com.

Your all-in-one cloud solution for Commander Site Controller sites, included in your Site Solution subscription.

A C-Site Management account is required to manage software, push updates remotely and access aggregate reporting for a complete 360-degree view of your business. Monitor site peripherals effortlessly—this service is essential for convenient access and management of your Commander Site Controller. Elevate your business efficiency with C-Site Management, sign up today!

Fully Connected Estate

Organize your site system information, track transaction data, manage your POS, remotely update and configure data for your POS system through the web, individually or all at once through a single comprehensive interface.

Generate One Time Passwords

Access more functionality from your Commander by prompting C-Site to generate an OTP to self-authenticate. This streamlined experience allows you to do more, while doing less.

Detailed Operational Data

Generate summary reports for any of your sites and drill down on the data that matters most to you while monitoring information that is produced and accessible in real-time.

Performance Monitoring

C-Site Management can be customized to communicate the metrics your operation prioritizes, with detailed filters for Site Asset Management and upcoming functionality for column and central dashboard configuration.

While we’ve made C-Site Management simple and seamless to integrate with your Commander Site Controller, here are a few POS messages that may indicate a problem:

This message indicates that the site’s POS controller is not onboarded to the C-Site Management cloud. Enrollment can be handled through a user-friendly webpage here:  https://petromop.verifone.cloud/home.

If problems persist, you can visit the Verifone Support Portal or call 1-800-VERIFONE (837.4366) for help desk assistance. 

This message indicates that your controller has been onboarded but has lost communication with the C-Site Management cloud. Ensure that your POS system is online with the payment processor and visit the Verifone Support Portal or call 1-800-VERIFONE (837.4366) for help desk assistance.

Need support? We’ve got you covered anywhere and anytime you need it.

Help Desk Assistance 

Petroleum and Convenience Site Solution

C-Site Management

Copyright© 2023.  Verifone, Inc. All rights reserved.